PAYMENT AND REFUND POLICY

At Apex Marketings , part of Apex IT Solutions , we prioritize delivering exceptional service and ensuring 100% client satisfaction. In the event of dissatisfaction with our services, refunds may be offered under specific terms and conditions outlined below.

By engaging with Apex Marketings and availing any of our services, you acknowledge and agree to the terms outlined in this Payment and Refund Policy.

Eligibility for Refund

Clients may be eligible for a refund under the following circumstances:

• Frequent missed deadlines caused by delays from our production team.
• Miscommunication from account managers or sales representatives.
• Subpar performance by the assigned team.
• Failure to initiate the project after confirmation and agreed timelines.
• Work-related delays attributable to our team.

Cases Where Refunds Are Not Applicable

Refunds will not be processed under the following conditions:

• Change of mind or decision by the client after project initiation.
• Delays caused by the client, including failure to provide necessary information or approvals.
• Completion of the project and upload of final deliverables to the server.
• Requests that exceed the scope or deliverables agreed upon in the initial contract.

Processing of Refunds

Refunds will be processed within 7 business days from the date of approval. Refunds will be issued via the payment method originally agreed upon at the start of the project unless mutually decided otherwise. The refund process is subject to a thorough review by our Quality Assurance team, which will determine whether the request aligns with the conditions of this policy.

Policy Amendments

Apex Marketings reserves the right to amend this policy at its sole discretion without prior notice. We recommend that clients review this policy periodically to remain informed of any updates.

In the event of unmet deadlines or lack of performance, a 100% refund may be approved once the case is reviewed and validated by our Quality Assurance team.